Order Journey

Order Placed

Instant Email Confirmation

Production

Printing & QC (1-3 Days)

Secure Packing

7-Ply Damage Proofing

Dispatched

Tracking ID Sent

Delivered

Safe Arrival

1. Production & Turnaround

Time taken to print, dry, cut, and quality check your order.

Product Type	Production Time	Process Notes
Canvas Prints	1–2 Days	Stretching on pine wood frames + Lamination
Acrylic Photo Frames	1–2 Days	Laser cutting + Diamond polishing edges
Poster Prints	24 Hours	High-speed digital printing
Vinyl / Sunboard	1–2 Days	Mounting & Curing time required
Fridge Magnets	1–2 Days	Die-cutting for custom shapes
Corporate Bulk	3–5 Days	Depends on quantity & customization

Note on File Quality

If your uploaded file is low resolution or requires design fixes, production may be delayed by 24-48 hours while we coordinate with you for approval.

2. Shipping Timelines

We use premium courier partners: BlueDart, Delhivery, FedEx & DHL.

Standard Delivery

Reliable road and air transport mix.

Metros (Mum, Del, Blr)	3–5 Days
Tier-1 & 2 Cities	4–7 Days
North East / Remote	7–10 Days

Express Delivery (Paid)

For urgent deadlines.

1–3 Business Days delivery to major metros.
Order is moved to the front of the production queue.
Air Cargo utilized where available.

*Express charges calculated at checkout based on weight.

3. Packaging Standards

99.5% Damage-Free Delivery Record.

Posters & Rolls

Industrial crush-proof hard tubes
Waterproof inner lining
End-cap cushioning

Frames & Acrylics

Secure corner guards
3-Layer bubble wrap
Thermocol sheets for shock absorption

Bulk Orders

Heavy-duty 4-Ply Corrugated Boxes
Strapped and Heat Sealed
Moisture resistant wrapping

7. Damaged or Lost Packages

Comprehensive protection for your peace of mind.

If Order Arrives Damaged

We will replace the product FREE of cost once we received reply from couier partner of damageed Shippment. You must report this within 48 hours of delivery. *To file the Insurance claim we need a confirmation email of courier partner for same

Required Evidence:

3-4 clear photos of the damage
Unpacking Video of the package (Mandatory)
Photos of outer packaging label
Your Order ID

Email Support

Lost Packages

If a shipment shows no movement for 10+ Days:

We raise a priority ticket with the courier partner immediately upon your email.
We wait for the official "Lost" confirmation from the courier (usually takes 24-48 hours).
Once confirmed lost, we verify and ship a replacement immediately at no extra cost.

*Please note: Delays due to natural calamities or strikes are beyond our control.

External Delays

Shipping delays can occur due to extreme weather, festivals (Diwali/New Year peak), or political strikes. We actively monitor all shipments and will follow up with the courier if a delay exceeds 48 hours beyond the expected date.

9. International Shipping

We deliver to 200+ countries via DHL & FedEx.

Region	Est. Time
USA / Canada	10–21 Days
Europe / UK	10–18 Days
Australia / NZ	12–22 Days
UAE / Asia	7–14 Days

Customs & Duties

International shipments may be subject to import duties and taxes once the shipment reaches your country.

Additional charges for customs clearance must be borne by the recipient.
We have no control over these charges and cannot predict what they may be.
Large canvas or acrylic frames may require additional documentation.

Shipping & Delivery