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We take utmost care of your job while printing & during finishing operations. We take all the necessary pre-cautions while packing your ordered finished goods. In the unlikely event your consignment is lost or physically damaged in transit, pls contact us in writing or by email at at firstname.lastname@example.org. In the case of damage please contact us within 24 hrs of receipt and return the product to following address. Creative media, 1708 Sadashiv Peth, Saideep Apt., Pune 411030.
Please note that, the cost of returning damaged product is borne by customer or purchaser. We will not accept packages that arrive with unpaid duty or postage due status.
We will process the refund due to you as soon as possible and, in any event, within 14 days of the day we received your returned product.
In the case of non-delivery, please wait for 15 days from the date of your order in case it has been delayed by the postal system.
In case of stretched canvas, if frame (stretcher’s wooden bar) is broken and if canvas is in good condition, we will refund your frame making charges within 7 working days.
In case of stretched canvas, if frame (stretcher’s wooden bar) is broken and if canvas is damaged too, we will refund full price of such product or we will reprint it and dispatch finished goods within next 7 working days.
Exchange or return or refund policy is not applicable for posters or prints like rolled canvas prints, vinyl print, photo prints. As these posters or prints are customised and printed as per customer’s requirement and need.